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Tracking Sales, Installation, And After-Sales Service Activities Through Projects

Author

Listed:
  • Horia DEMIAN

    (Management Marketing Department, Faculty of Economics University of Oradea, Oradea, Romania)

Abstract

Companies that sell, install and service equipment need a plan for the activities they undertake. Since these activities are carried out in a certain order and are undertaken by different people, it is necessary to improve the information flows within the company and achieve the most effective management of the relationship with the client. This paper is a case study on the need to use planning in activity of a company that sells products that need to be assembled and installed at clients also needs to carry out their maintenance during the warranty and post-warranty period.

Suggested Citation

  • Horia DEMIAN, 2023. "Tracking Sales, Installation, And After-Sales Service Activities Through Projects," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 32(1), pages 682-689, July.
    • Handle: RePEc:ora:journl:v:32:y:2023:i:1:p:682-689
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    More about this item

    Keywords

    planning; products; management of services;
    All these keywords.

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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