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Accommodation Service Quality Vs. Economical Performance Of

Author

Listed:
  • Florica Stefanescu

    (Doctoral School in Economics, University of Oradea, Oradea, Romania,)

  • Daniela Popa

    (Doctoral School in Economics, University of Oradea, Oradea, Romania,)

Abstract

The paper aims to link the two important aspects of tourism activity, of great interest to any professional in this field: the quality of accommodation services and the economic performance of accommodation. To assess the perceived quality of accommodation services I used the content analysis of the feedbacks present on the Booking.com website for 11 accommodation structures in Bihor County, and to highlight the economic performance, we used the same documents study lodging structures in order to know the performance indicators. At the end of the work I correlated the data on the quality of accommodation services with the economic performance of accommodation and I formulated conclusions and recommendations for the structures analyzed.

Suggested Citation

  • Florica Stefanescu & Daniela Popa, 2015. "Accommodation Service Quality Vs. Economical Performance Of," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 766-777, December.
    • Handle: RePEc:ora:journl:v:1:y:2015:i:2:p:766-777
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    File URL: http://anale.steconomiceuoradea.ro/volume/2015/n2/092.pdf
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    More about this item

    Keywords

    accommodation services; objective quality; perceived quality; economic performance;
    All these keywords.

    JEL classification:

    • L - Industrial Organization
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis

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