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Quality Of Public Transportation Services In Urban Area Of Oradea

Author

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  • Silaghi Simona

    (Universitatea din Oradea, Facultatea de Stiinte Economice)

Abstract

Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport services are the main determinants of this paper. A separation line must be drawn between quality of services and performance indicators of public transport system. Service quality is a multi subjective outcome of an array of intangible variables. Service quality can be approached from four directions: consumer, vehicle performance (including the human operator), specialized company in passenger transport, and the Government (local Councils). Availability, comfort and convenience are the two main indicators that must be evaluated by citizens as being with high grades for a good quality of urban transport services. The instrument used to gather data is the preference survey.

Suggested Citation

  • Silaghi Simona, 2010. "Quality Of Public Transportation Services In Urban Area Of Oradea," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 469-474, December.
    • Handle: RePEc:ora:journl:v:1:y:2010:i:2:p:469-474
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    File URL: http://anale.steconomiceuoradea.ro/volume/2010/n2/072.pdf
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    References listed on IDEAS

    as
    1. Gatta, Valerio & Marcucci, Edoardo, 2007. "Quality and public transport service contracts," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 36, pages 92-106.
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    Cited by:

    1. Krishna K. Govender, 2016. "Exploring public transport service quality: the case of mini-bus taxi service in South Africa," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 6(1), pages 101-116, April.
    2. Ayanda Vilakazi & Prof. Krishna K Govender, 2014. "Commuters’ Perceptions of Public Transport Service in South Africa," Journal of Social Sciences (COES&RJ-JSS), , vol. 3(1), pages 258-270, January.

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    More about this item

    Keywords

    service quality; public transportation; performance indicators; availability; comfort;
    All these keywords.

    JEL classification:

    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • P46 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Consumer Economics; Health; Education and Training; Welfare, Income, Wealth, and Poverty
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General

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