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From The Assembly Line To Working With People: Emotion Management

Author

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  • Claudia Grigore

    (Bucharest University of Economic Studies, Romania)

Abstract

This paper concentrates a short review of the literature in the emotion manage-ment field. Bounding rationality with emotionality may represent a key activity for each company that aims to gain market share and customer loyalty. Standard opera-tions for creating goods were nowadays replaced with customer interaction, verbal, bodily and emotional control in the service sector. All this actually defines an organiza-tional dynamism were every struggle is carried out through any resource one can put at stake.

Suggested Citation

  • Claudia Grigore, 2012. "From The Assembly Line To Working With People: Emotion Management," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 1(4), pages 400-405.
    • Handle: RePEc:ods:journl:v:1:y:2012:i:4:p:400-405
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    Citations

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    Cited by:

    1. Jana Cocuľová, 2016. "Analysis of Selected Factors of the Quality of Work Life as Determinants of Work Performance," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 5(3), pages 149-155, August.
    2. Cezar Militaru & Adriana Zanfir, 2014. "Participative Management and Employees Motivation in International Business," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 6(2), pages 58-62, June.
    3. Sanjay Bahl, 2016. "Stress Management in Service Sector: A Case Study of Life Insurance Corporation of India," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 5(3), pages 137-148, August.

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