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Methodological Aspects of Administrative Service in the Public Sector

Author

Listed:
  • Katia Kirilova

    (University of National and World Economy, Sofia, Bulgaria)

Abstract

The article examines the theoretical and practical issues of administrative services in the public sector. In the focus is the role of the work processes for quality administrative service. It presents the modelling of several processes related to the practical training of the students. The author their principles, the main participants, the resources and documents used, as well as the actions of the participants. The paper suggests a reengineering of one of the processes to improve the efficiency of the administration and facilitate the users of the service. In this connection additional actions of the participants requiring the respective information support are included. An analysis of the current software applications that are used in the processes is performed. A new conceptual model for informational provision of administrative services for analysed working processes in the public sector has been proposed.

Suggested Citation

  • Katia Kirilova, 2018. "Methodological Aspects of Administrative Service in the Public Sector," Ikonomiceski i Sotsialni Alternativi, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 43-57, April.
    • Handle: RePEc:nwe:iisabg:y:2018:i:2:p:43-57
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    File URL: http://www.unwe.bg/uploads/Alternatives/4_Alternativi%20br2_2018_BG.pdf
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    Citations

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    Cited by:

    1. Rosen Kirilov, 2020. "Technological Opportunities for the Digitization of the Career Development Processes," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 1, pages 184-195, March.

    More about this item

    Keywords

    Administrative service; public organizations; information technologies;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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