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Factors Affecting the Public Judgement of Consumer Protection Authorities

Author

Listed:
  • Csilla Margit Csiszár

    (University of Miskolc)

Abstract

The article first introduces the state-provided institutions for consumer protection in Hungary, then examines and systematises those factors having a significant impact on the public judgement of the work of consumer protection authorities. The study is based on the presumption that the public judgement of the work of consumer protection institutions is affected by many factors, and that these factors can be grouped and counted. After examining the main fields of activities of consumer protection institutions and the main factors and aspects affecting the judgement of the public, a model for the measurement of satisfaction is proposed.

Suggested Citation

  • Csilla Margit Csiszár, 2012. "Factors Affecting the Public Judgement of Consumer Protection Authorities," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 8(02), pages 5-10.
    • Handle: RePEc:mic:tmpjrn:v:8:y:2012:i:02:p:5-10
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    File URL: http://tmp.gtk.uni-miskolc.hu/volumes/2012/02/TMP_2012_02_01.pdf
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    More about this item

    Keywords

    institutional system; function of consumer protection; public judgement model of consumer protection authorities;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • P46 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Consumer Economics; Health; Education and Training; Welfare, Income, Wealth, and Poverty

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