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A Research of Critical Factors in the Cloud Service Approach

Author

Listed:
  • Heli Nevala

    (University of Vaasa, Finland)

  • Christina Ollila-Tag

    (University of Vaasa, Finland)

  • Pia Pitkäkoski

    (University of Vaasa, Finland)

  • Josu Takala

    (University of Vaasa, Finland)

  • Jari Toivola

    (University of Vaasa, Finland)

Abstract

The purpose of this study is to find out how to manage knowhow in an old company with a new service. There are many different matters of concern when launching a new service on the market. That is why the aim of this study was to give priority to areas in managing the knowhow and thus support the management to aim in the right direction from the very beginning. This can also work as a competitive advantage for the new service. The point of view has been gained from management students who are experienced in business life. The group members had a realistic basis from their experiences to compare the existing systems to this new one. The chosen view can also help an existing company to see its own functions and processes in a new way, which tends to become difficult after years of operation. This leads to another positive aspect – improvement and developing. The study is based on the Critical Factor Index method which had here a different function than it usually does. Basically all the other results given by the Critical Factor Index are based on a questionnaire inside the companies. In this case, the study was carried out by using external experts. The aim of the study was also to find out the differences pointed out between different answering groups: managers, sales personnel and experts.

Suggested Citation

  • Heli Nevala & Christina Ollila-Tag & Pia Pitkäkoski & Josu Takala & Jari Toivola, 2012. "A Research of Critical Factors in the Cloud Service Approach," Management, University of Primorska, Faculty of Management Koper, vol. 7(1), pages 73-83.
    • Handle: RePEc:mgt:youmng:v:7:y:2012:i:1:p:073-083
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