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Employee Satisfaction as a Key Factor in the EFQM Business Excellence Model

Author

Listed:
  • Bor Pogacnik

    (Lotric Meroslovje, d. o. o., Slovenija)

  • Aleksander Janeš

    (Univerza na Primorskem, Fakulteta za management, Slovenia)

Abstract

With the implementation of the European Foundation for Quality Management-EFQM business excellence model, organizations strive to achieve both short-term and long-term excellent results. Organizations help themselves to achieve the best results through guidance from the fundamental principles of excellence, which are included in the enablers of the EFQM model. Implementation of the model brings different organizational changes that can affect employees differently. Employee satisfaction is affected by various organizational and personal variables. Organizations today need to work towards maintaining a high level of employee satisfaction and thus retaining employees who are key to contributing to competitive advantage. In this article, we present the case of the company Lotric Metrology d.o.o., which in 2019 received the national award for business excellence for the second time. This second award is an external confirmation of the excellence of the company’s operations.

Suggested Citation

  • Bor Pogacnik & Aleksander Janeš, 2021. "Employee Satisfaction as a Key Factor in the EFQM Business Excellence Model," Management, University of Primorska, Faculty of Management Koper, vol. 16(2), pages 53-61.
    • Handle: RePEc:mgt:youmng:v:16:y:2021:i:2:p:53-61
    DOI: 10.26493/1854-4231.16.53-61
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