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Public Satisfaction and the Capability, Integrity, and Accountability of Financial Regulators

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  • Sophie H. Tsou
  • Whitney H. Wang

Abstract

Strengthening the accountability of government officials to achieve public satisfaction in democratic countries has been a crucial issue. We study the issue empirically using the concept of national governance based on a case study of the key Taiwanese financial regulator, namely, the Financial Supervisory Commission (FSC). This paper integrates theories of resource-based views, trust, and corporate governance to motivate the empirical analysis. The findings show that accountability is positively related to public satisfaction. Capability and integrity have a positive relation to the accountability of the regulator, suggesting that one of the most effective ways to get public satisfaction is to recruit staff with capability and integrity.

Suggested Citation

  • Sophie H. Tsou & Whitney H. Wang, 2008. "Public Satisfaction and the Capability, Integrity, and Accountability of Financial Regulators," Emerging Markets Finance and Trade, Taylor & Francis Journals, vol. 44(4), pages 99-108, July.
    • Handle: RePEc:mes:emfitr:v:44:y:2008:i:4:p:99-108
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