Organizational Performance Management at a Strategic Level. Advanced Systems and Tools

Measuring performance is a key element necessary for the operation of the performance management system serving to provide essential feedback to improve the substantiation of decisions within an organization, at all levels: strategic, operational or individual, and thus plays an important role in translating the entity's strategy into results. Performance management systems are formal systems, based in practice on information technology and on procedures used by managers to maintain or to change the structures that ensure the activities of the Organization to obtain better results. Promotion of advanced tools constitutes a real support for management: among the most relevant tools used in performance management, we can mention: strategic planning, enterprise risk management, change management, customer relationship management, knowledge management, quality management. Performance evaluation considers key performance indicators and success factors established by the Organization, which provide the referential in measuring performance. Performance measurement in the missions planned by the internal audit plays an important role in determining whether the objectives of the institutional strategy are met and whether they have materialized into concrete results.