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The Harmonization of the PPF Strategy with the Requirements of the ISO 9001 and ISO 9004

Author

Listed:
  • Andrei Octavian Paraschivescu

    ("Dimitrie Cantemir" Christian University)

Abstract

The complex and correct evaluation of the requests and of the clients’ or beneficiaries’ level of satisfaction provides important information to the organizations, regarding both the extent in which the planned objectives have been attained, that is: the need of implementing some improving, preventive or corrective actions and information regarding the progress that has been made. This work focuses on a possible system of managing complaints and on underlying a strategy of improving quality with the help of the clients and of the other persons whom are interested in this.

Suggested Citation

  • Andrei Octavian Paraschivescu, 2010. "The Harmonization of the PPF Strategy with the Requirements of the ISO 9001 and ISO 9004," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 2(3), pages 47-51, September.
    • Handle: RePEc:khe:journl:v:2:y:2010:i:3:p:47-51
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    More about this item

    Keywords

    client; satisfaction clients; stakeholders; PPF Strategy;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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