Normative requirements and practical-applied skills of personnel employed in the hotel industry - problems and challenges

The aim of this article is to explore the problems facing the hotel industry caused by the lack of staff. On this basis, specific proposals have been made to overcome the shortage of staff resources by making recommendations to the management related to the optimization of personnel policy and the stimulation of staff. The scope of the study is limited to the problems arising in the hotel industry in Bulgaria, arising due to the lack of staff, including managerial positions. The latter is also a so-shaped limitation of the study, although similar problems exist both in countries of the European and in countries of the extra-European Union. The survey is carried out on the basis of an analysis of statistical data on the number of accommodation establishments, the number of overnight stays, the revenues from nights spent in Bulgaria, the tourism expenditures of Russia and Ukraine, etc. It is argued that increasing the knowledge and skills of employees is a serious incentive to keep the last to work in tourism. The design of the study and the methods used are clear and understandable to the reader. The results of the research, after some adaptation, can find immediate application in the practice of any tourist enterprise.