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Complaints Management Strategies In Greek Hotel Units

Author

Listed:
  • BELIAS DIMITRIOS
  • KAKKOS NIKOLAOS
  • SDROLIAS LABROS
  • PEROU PARASKEVI

    (Department of Business Administration, Technological Educational Institute of Thessaly, Greece)

  • DAGMAR SKODOVA-PARMOVA

    (Department of Regional Management, University of South Bohemia, Ceske Budejovice-Czech Republic)

  • ALINA HYZ

    (Department of Accounting and Finance, Technological Educational Institute of Piraeus, Aegaleo, Athens-Greece)

  • PEROS NIKOLAOS

    (Rodos Palace Hotel, Rodos-Greece)

Abstract

The hypercompetitive, globalized tourism industry, has come to heavily depend on the “attention to detail” strategy by the players aspiring to prosper...

Suggested Citation

  • Belias Dimitrios & Kakkos Nikolaos & Sdrolias Labros & Perou Paraskevi & Dagmar Skodova-Parmova & Alina Hyz & Peros Nikolaos, 2016. "Complaints Management Strategies In Greek Hotel Units," Tourism Research Institute, Journal of Tourism Research, vol. 15(1), pages 131-150, June.
    • Handle: RePEc:jtr:journl:v:15:y:2016:i:1:p:131-150
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    File URL: http://indexing.jotr.eu/Jotr/Volume15/V15-8.pdf
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    More about this item

    Keywords

    Complaint Handling; Strategic Processes; Organizational Structure; Hotel Unit; Greece;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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