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The Effect of Global Economic Crisis on Service Delivery in Selected Non-Governmental Organizations in Kenya

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  • Ogutu Christine
  • Mang¡¯unyi Eric Ernest

Abstract

This study explored the effects of global economic crisis on service delivery in selected non-governmental organisations (NGOs) in Kenya. It was of the view of the researchers that NGOs must have experienced the effects that were brought about by the Global Economic Crisis (GEC) and must have had alternative methods that were used effectively. A number of challenges were faced such as reduction in project implementation, operation scale-down, budget reduction, decreased funding, employment freeze and staff turnover. Service delivery on program activities were affected in various ways such as reduction in staff which in turn scaled down on operations. Main management strategy employed was restructuring. The study recommends that NGOs need to focus on diversifying sources of funding. NGOs should find creative and innovative ways of not only surviving such times but also even possibly seizing them as an opportunity and make a significant difference. Raising awareness among stakeholders, developing agreements among management and staff on clear criteria and measures to manage reserves, unrestricted funds and investment decisions can be utilized.

Suggested Citation

  • Ogutu Christine & Mang¡¯unyi Eric Ernest, 2011. "The Effect of Global Economic Crisis on Service Delivery in Selected Non-Governmental Organizations in Kenya," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 2(4), pages 101-117, December.
    • Handle: RePEc:jfr:jms111:v:2:y:2011:i:4:p:101-117
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    References listed on IDEAS

    as
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    2. Mr. Fabian Valencia & Mr. Luc Laeven, 2008. "Systemic Banking Crises: A New Database," IMF Working Papers 2008/224, International Monetary Fund.
    3. Eva-Maria Hanfstaengl, 2010. "Impact of the Global Economic Crises on Civil Society Organizations," Working Papers 97, United Nations, Department of Economics and Social Affairs.
    4. George Soros, 1999. "The International Financial Crisis," Challenge, Taylor & Francis Journals, vol. 42(2), pages 58-76, March.
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