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Balanced Scorecard Critical Success Factors of Jordanian Commercial Banks and Its Effect on Financial Performance

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  • Mohanad Fayiz Saleem AL-Dweikat
  • Mohmoud Ibrahim Nour

Abstract

The present study aimed to identify the Critical Success Factors of balanced scorecard at Jordanian Commercial Banks, as well as, reveal its effect on Financial Performance The study adapts the quantitative method to achieve their objectives. A randomaly sample of the employees of the higher and middle administrations (managers, deputies, their assistants and sector managers) at Jordanian Commercial Banks selected totaling (120) individuals. Exploratory Factor Analysis, Reliability, Confirmatory Factor Analysis and Structural equation Modelling was performed. The results indicate that the Top Management, Strategic intent, HR aspects and Systems and techniques are Critical Success Factors of balanced scorecard with reliable and valid. Inaddition, the Top Management, Strategic intent, HR aspects and Systems and techniques Success Factors positively effect on financial performance at Jordanian Commercial Banks.

Suggested Citation

  • Mohanad Fayiz Saleem AL-Dweikat & Mohmoud Ibrahim Nour, 2018. "Balanced Scorecard Critical Success Factors of Jordanian Commercial Banks and Its Effect on Financial Performance," Accounting and Finance Research, Sciedu Press, vol. 7(3), pages 146-146, August.
    • Handle: RePEc:jfr:afr111:v:7:y:2018:i:3:p:146
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    References listed on IDEAS

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    1. Ricardo Malagueño & Ernesto Lopez-Valeiras & Jacobo Gomez-Conde, 2018. "Balanced scorecard in SMEs: effects on innovation and financial performance," Small Business Economics, Springer, vol. 51(1), pages 221-244, June.
    2. Raed Saad & Zahran Daraghma, 2016. "Using of the Balanced Scorecard for Performance Evaluation: Empirical Evidence from the Listed Corporations in the Palestine Exchange (PEX)," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(3), pages 215-215, February.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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