People’s Perception About Services Of Public Institutions in Bangladesh: Do People Trust Their Services?

Demand of service to the citizen is the reason behind the origination of Govt. institutions. When there arise questions about the contract between citizens and govt. employees our whole concern deviates from standard features of these institutions. If they are not efficient in service delivery or implementation of development policy; it is hard for the citizens to have trust on them. Commitment and effort of govt. officials make an institution successful in achieving its mission. Constitution of Bangladesh wholeheartedly depicts the broader concept of citizens' welfare that is equal, transparent and participative in nature. But existing institutions are accused of being ineffective, nonparticipative, non-credible, dishonest, unfair in procedures and incomplete with lack of coordination in larger pool of officials. On the other hand non participation of citizens often makes it hard to bring out the real stories of these organizations. This research is aimed to know the people's perception about the functioning of government institutions in our country. The idea is to compare the perception of people about these particular organizations responsible to provide services to people.Though the concept “trust” is hard to measure in any particular scale the study targets to break it down to the matters those are related to their regular life.The study also tries to project the idea that “trust” as a concept doesn’t only depend on the functions of the organizations involved, there are other variables which influence it. On the other hand, “trust” also influences what they expect from these organizations or how they perceive their functions in regular life. In recent literatures “trust” has been seen either as an independent variable or an indicator to measure performance or analyze network governance. But in this study, it has been tried to figure out what effects “trust” itself and varies from one organization to other. The study did not target in depth analysis of people’s perception regarding any particular organization and it is also acknowledged that it does not cover insights from both supply and demand side.