Open strategizing for developing smart city food system: stakeholder inclusion in practice

The positive impact of stakeholder engagement (SE) in smart city development initiatives has received notable scholarly attention over the past decade. Researchers of stakeholder engagement have investigated various aspects of the engagement process from different theoretical perspectives, yet the complexity and dynamism of inclusion, especially at the societal level and in the context of smart city development, continue to inspire more research. Drawing from the intersection of open strategy (OS) and SE, we seek to enhance understanding of the open strategizing process by elucidating stakeholder inclusion practices in a smart city initiative, focusing on food systems in Da Nang, Vietnam. Our participatory action research draws on 114 semi-structured interviews and four stakeholder workshops to analyze the way stakeholder inclusion practices unfold in the strategic decision-making process of a smart city initiative. Our analysis reveals that stakeholder inclusion is complex and involves four interdependent practices at different stages of the strategizing process. These practices are trust formation, common language creation, role transformation, and expectation alignment. Together, they culminate in the creation of an interactive social space for the strategy-making process. The proposed analytical framework highlights the interdependencies among practices and their outcomes at different stages of the open strategizing process and could serve as a guideline in a context in which stakeholder inclusion at the planning phase is necessary to achieve systemic change.