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Factors Affecting Satisfaction in Home Health Services: Trust and Quality

Author

Listed:
  • Hasan Sadık TATLI

    (İstanbul Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, İstanbul, Türkiye)

  • Halim KAZAN

    (İstanbul Üniversitesi, İktisat Fakültesi, İşletme Anabilim Dalı, İstanbul, Türkiye)

Abstract

In this study we investigated the effect of the perceived trust and quality of health personnel providing home health services on the satisfaction of individuals receiving home health care. Individuals who receive free home health care constitute the universe of our research. The sample of the study consisted of 151 patients with health conditions who could participate in the survey.

Suggested Citation

  • Hasan Sadık TATLI & Halim KAZAN, 2020. "Factors Affecting Satisfaction in Home Health Services: Trust and Quality," Istanbul Journal of Economics-Istanbul Iktisat Dergisi, Istanbul University, Faculty of Economics, vol. 70(1), pages 205-227, June.
    • Handle: RePEc:ist:journl:v:70:y:2020:i:1:p:205-227
    DOI: 10.26650/ISTJECON2020-0008
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    More about this item

    Keywords

    Quality; Trust; Patient satisfaction;
    All these keywords.

    JEL classification:

    • H51 - Public Economics - - National Government Expenditures and Related Policies - - - Government Expenditures and Health
    • H53 - Public Economics - - National Government Expenditures and Related Policies - - - Government Expenditures and Welfare Programs
    • J17 - Labor and Demographic Economics - - Demographic Economics - - - Value of Life; Foregone Income

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