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Deducing Queueing from Transactional Data: The Queue Inference Engine, Revisited

Author

Listed:
  • Dimitris J. Bertsimas

    (Massachusetts Institute of Technology, Cambridge, Massachusetts)

  • L. D. Servi

    (GTE Laboratories, Incorporated, Waltham, Massachusetts)

Abstract

R. Larson proposed a method to statistically infer the expected transient queue length during a busy period in O ( n 5 ) solely from the n starting and stopping times of each customer's service during the busy period and assuming the arrival distribution is Poisson. We develop a new O ( n 3 ) algorithm which uses these data to deduce transient queue lengths as well as the waiting times of each customer in the busy period. We also develop an O ( n ) on-line algorithm to dynamically update the current estimates for queue lengths after each departure. Moreover, we generalize our algorithms for the case of a time-varying Poisson process and also for the case of i.i.d. interarrival times with an arbitrary distribution. We report computational results that exhibit the speed and accuracy of our algorithms.

Suggested Citation

  • Dimitris J. Bertsimas & L. D. Servi, 1992. "Deducing Queueing from Transactional Data: The Queue Inference Engine, Revisited," Operations Research, INFORMS, vol. 40(3-supplem), pages 217-228, June.
  • Handle: RePEc:inm:oropre:v:40:y:1992:i:3-supplement-2:p:s217-s228
    DOI: 10.1287/opre.40.3.S217
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    Cited by:

    1. Broyles, James R. & Cochran, Jeffery K. & Montgomery, Douglas C., 2010. "A statistical Markov chain approximation of transient hospital inpatient inventory," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1645-1657, December.
    2. Azam Asanjarani & Yoni Nazarathy & Peter Taylor, 2021. "A survey of parameter and state estimation in queues," Queueing Systems: Theory and Applications, Springer, vol. 97(1), pages 39-80, February.

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