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A Simple Method for Reducing Queuing Times in M/G/1

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  • D. E. Matthews

    (University of Waterloo, Waterloo, Ontario)

Abstract

In many queuing situations customers are served in order of arrival; yet if customers with shorter service times were served first, it is well known that the mean queuing time could be reduced considerably. In a comparison with the “optimal” shortest service-time rule, a simple queue discipline involving only two non-preemptive priority classes fares very well. Numerical results illustrate the practical effects of implementing this simple alternative to service in order of arrival in a variety of queuing situations.

Suggested Citation

  • D. E. Matthews, 1979. "A Simple Method for Reducing Queuing Times in M/G/1," Operations Research, INFORMS, vol. 27(2), pages 318-323, April.
    • Handle: RePEc:inm:oropre:v:27:y:1979:i:2:p:318-323
    DOI: 10.1287/opre.27.2.318
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