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A Social Service Measurement Model

Author

Listed:
  • Samuel J. Mantel

    (University of Cincinnati, Cincinnati, Ohio)

  • Allan L. Service

    (National Center for Higher Education Management Systems, Boulder, Colorado)

  • Arnold Reisman

    (Case Western Reserve University, Cleveland, Ohio)

  • Raymond A. Koleski

    (Case Western Reserve University, Cleveland, Ohio)

  • Arthur Blum

    (Case Western Reserve University, Cleveland, Ohio)

  • Burton V. Dean

    (Case Western Reserve University, Cleveland, Ohio)

  • Robert Reich

    (Case Western Reserve University, Cleveland, Ohio)

  • Miriam Jaffee

    (Jewish Community Federation, Cleveland, Ohio)

  • Howard Rieger

    (Jewish Community Federation, Cleveland, Ohio)

  • Richard Ronis

    (Jewish Community Federation, Cleveland, Ohio)

  • Judah Rubinstein

    (Jewish Community Federation, Cleveland, Ohio)

Abstract

The development and implementation of a service value measurement model for a system of social service agencies is discussed. The system, the Jewish Community Federation of Cleveland, is a voluntary association of sixteen human service agencies. Design and workings of the project team, analysis and structuring of the organizational system, and overall goals of the research are first presented. The measurement model itself is then delineated. Essentially, the model is a device for assembling and synthesizing information on system throughput, priorities, and indicators of “quality” of service. Finally, the information system that supports the model is examined and other issues relating to implementation are discussed.

Suggested Citation

  • Samuel J. Mantel & Allan L. Service & Arnold Reisman & Raymond A. Koleski & Arthur Blum & Burton V. Dean & Robert Reich & Miriam Jaffee & Howard Rieger & Richard Ronis & Judah Rubinstein, 1975. "A Social Service Measurement Model," Operations Research, INFORMS, vol. 23(2), pages 218-239, April.
    • Handle: RePEc:inm:oropre:v:23:y:1975:i:2:p:218-239
    DOI: 10.1287/opre.23.2.218
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    Cited by:

    1. Arnold Reisman & Muhittin Oral, 2005. "Soft Systems Methodology: A Context Within a 50-Year Retrospective of OR/MS," Interfaces, INFORMS, vol. 35(2), pages 164-178, April.

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