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Team Familiarity and Productivity in Cardiac Surgery Operations: The Effect of Dispersion, Bottlenecks, and Task Complexity

Author

Listed:
  • Emmanouil Avgerinos

    (IE Business School, 28006 Madrid, Spain)

  • Bilal Gokpinar

    (UCL School of Management, University College London, London E14 5AB, United Kingdom)

Abstract

Fluid teams are commonly used by a variety of organizations to perform similar and repetitive yet highly critical and knowledge-intensive tasks. Such teams operate for a limited time, after which they dissolve and some of their members may work together again as part of another team. Using a granular data set of 6,206 cardiac surgeries from a private hospital in Europe over seven years, our study offers a new and detailed account of how team familiarity (i.e., shared work experience) influences team productivity. We highlight the role of nuanced team composition dynamics beyond average team familiarity. We observe that teams with high dispersion of pairwise familiarity exhibit lower team productivity, and the existence of a “bottleneck-pair” may significantly hinder overall knowledge transfer capability, thus, productivity of fluid teams. In addition, we find that the higher the percentage of familiarity gained from complex tasks, the higher the productivity of the team. Finally, our results suggest that the positive effect of average team familiarity on productivity is enhanced when performing more complicated tasks. Our study provides new operational insights to improve productivity of fluid teams with better team composition strategies.

Suggested Citation

  • Emmanouil Avgerinos & Bilal Gokpinar, 2017. "Team Familiarity and Productivity in Cardiac Surgery Operations: The Effect of Dispersion, Bottlenecks, and Task Complexity," Manufacturing & Service Operations Management, INFORMS, vol. 19(1), pages 19-35, February.
    • Handle: RePEc:inm:ormsom:v:19:y:2017:i:1:p:19-35
    DOI: 10.1287/msom.2016.0597
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    Cited by:

    1. Choi, Yunsik & Delise, Lisa A. & Lee, Brandon W. & Neely, Jerry, 2021. "Effective staffing of projects for reconciling conflict between cost efficiency and quality," International Journal of Production Economics, Elsevier, vol. 234(C).
    2. Narayan Ramasubbu & Jennifer Shang & Jerrold H. May & Youxu Tjader & Luis Vargas, 2019. "Task Interdependence and Firm Performance in Outsourced Service Operations," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 658-673, July.
    3. Frangeskou, Marianna & Erthal, Alice & Ndibalema, Rweyemamu, 2024. "Managing the tensions of standardized work processes in healthcare operations: The job crafting lens," Journal of Business Research, Elsevier, vol. 173(C).
    4. Yili Hong & Benjamin B.M. Shao, 2021. "On Factors that Moderate the Effect of Buyer‐Supplier Experience on E‐Procurement Platforms," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 1034-1051, April.
    5. Elina H. Hwang & David Krackhardt, 2020. "Online Knowledge Communities: Breaking or Sustaining Knowledge Silos?," Production and Operations Management, Production and Operations Management Society, vol. 29(1), pages 138-155, January.
    6. Imran Ali & Devika Kannan, 2022. "Mapping research on healthcare operations and supply chain management: a topic modelling-based literature review," Annals of Operations Research, Springer, vol. 315(1), pages 29-55, August.
    7. Tilko Swalve, 2022. "Does Group Familiarity Improve Deliberations in Judicial Teams? Evidence from the German Federal Court of Justice," Journal of Empirical Legal Studies, John Wiley & Sons, vol. 19(1), pages 223-249, March.

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