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Professional Service Organizations and Focus

Author

Listed:
  • Curtis P. McLaughlin

    (Kenan-Flagler School of Business, Carroll Hall, CB#3490, University of North Carolina, Chapel Hill, North Carolina 27599-3490)

  • Shitao Yang

    (Kenan-Flagler School of Business, Carroll Hall, CB#3490, University of North Carolina, Chapel Hill, North Carolina 27599-3490)

  • Roland van Dierdonck

    (Vlerick School of Management, University of Ghent, Belgium)

Abstract

This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our objective has been to: (1) gain a better understanding of the concept of focus as it applies to the health care sector, (2) develop a framework to assist service operations managers with focus decisions, and (3) develop a base from which to generalize about micro-focusing decisions in professional services.

Suggested Citation

  • Curtis P. McLaughlin & Shitao Yang & Roland van Dierdonck, 1995. "Professional Service Organizations and Focus," Management Science, INFORMS, vol. 41(7), pages 1185-1193, July.
    • Handle: RePEc:inm:ormnsc:v:41:y:1995:i:7:p:1185-1193
    DOI: 10.1287/mnsc.41.7.1185
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    Cited by:

    1. Jeroen Oostrum & Eelco Bredenhoff & Erwin Hans, 2010. "Suitability and managerial implications of a Master Surgical Scheduling approach," Annals of Operations Research, Springer, vol. 178(1), pages 91-104, July.
    2. Vikram Tiwari & H. Heese, 2009. "Specialization and competition in healthcare delivery networks," Health Care Management Science, Springer, vol. 12(3), pages 306-324, September.
    3. Nikos Tsikriktsis, 2007. "The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry," Manufacturing & Service Operations Management, INFORMS, vol. 9(4), pages 506-517, April.
    4. Diwas Singh KC & Christian Terwiesch, 2011. "The Effects of Focus on Performance: Evidence from California Hospitals," Management Science, INFORMS, vol. 57(11), pages 1897-1912, November.
    5. Mandar Dabhilkar & Anna Svarts, 2019. "From general to specialty hospitals: operationalising focus in healthcare operations," Operations Management Research, Springer, vol. 12(1), pages 94-111, June.

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