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Introduction to the Focused Issue on Service Management

Author

Listed:
  • Richard B. Chase

    (School of Business Administration, University of Southern California, Los Angeles, California 90089-1421)

  • James L. Heskett

    (Harvard Business School, Boston, Massachusetts 02163)

Abstract

No abstract available.

Suggested Citation

  • Richard B. Chase & James L. Heskett, 1995. "Introduction to the Focused Issue on Service Management," Management Science, INFORMS, vol. 41(11), pages 1717-1719, November.
    • Handle: RePEc:inm:ormnsc:v:41:y:1995:i:11:p:1717-1719
    DOI: 10.1287/mnsc.41.11.1717
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    Cited by:

    1. Scott F. Rockart & Nilanjana Dutt, 2015. "The rate and potential of capability development trajectories," Strategic Management Journal, Wiley Blackwell, vol. 36(1), pages 53-75, January.
    2. Setareh Boshrouei Shargh & Mostafa Zandieh & Ashkan Ayough & Farbod Farhadi, 2024. "Scheduling in services: a review and bibliometric analysis," Operations Management Research, Springer, vol. 17(2), pages 754-783, June.
    3. Doukidis, Georgios I. & Pramatari, Katerina & Lekakos, Georgios, 2008. "OR and the management of electronic services," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1296-1309, June.

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