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The Design of Problem-Solving Systems

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  • Werner Ulrich

    (University of California, Berkeley)

Abstract

Problem solving, from a systems point of view, is to be considered as a complex, cognitive-affective process of formation and reorganization of conceptual systems. Conceptualization of problem-solving systems includes the development of a problem solver's possible points of view, their naming by explicitly introduced terms, and finally elaboration of ideal-typical formal design models. This paper suggests a taxonomic framework that elaborates and interconnects six design viewpoints, in order to give the problem solver (comprehended as a systems designer) better conceptual support than the "general" systems concept which is still mechanistically employed. These viewpoints furnish corresponding formal design ideals for the design and improvement of problem-solving processes. They must be completed by both normative premises and behavioral science concepts.

Suggested Citation

  • Werner Ulrich, 1977. "The Design of Problem-Solving Systems," Management Science, INFORMS, vol. 23(10), pages 1099-1108, June.
    • Handle: RePEc:inm:ormnsc:v:23:y:1977:i:10:p:1099-1108
    DOI: 10.1287/mnsc.23.10.1099
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    Cited by:

    1. J Mingers, 2005. "‘More dangerous than an unanswered question is an unquestioned answer’: a contribution to the Ulrich debate," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(4), pages 468-474, April.
    2. W Ulrich, 2003. "Beyond methodology choice: critical systems thinking as critically systemic discourse," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(4), pages 325-342, April.

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