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Computer Augmented Organizational Problem Solving

Author

Listed:
  • Robert Joyner

    (Faculty of Administrative Studies, York University, Downsview, Ontario)

  • Kenneth Tunstall

    (Faculty of Administrative Studies, York University, Downsview, Ontario)

Abstract

CONCORD (Conference Coordinator) is a computer program based on Cyert and March and Simon's theory of problem solving. It tutors groups in general strategies of problem solving. Groups interact with CONCORD in conversational mode over a remote terminal, and can bring it a wide variety of problems requiring coordination. The paper outlines the development of CONCORD and describes an experimental study comparing groups using CONCORD with those not using it in solving two problems. The study shows no difference between user and nonuser groups in quality of solutions to the two problems.

Suggested Citation

  • Robert Joyner & Kenneth Tunstall, 1970. "Computer Augmented Organizational Problem Solving," Management Science, INFORMS, vol. 17(4), pages 212-225, December.
    • Handle: RePEc:inm:ormnsc:v:17:y:1970:i:4:p:b212-b225
    DOI: 10.1287/mnsc.17.4.B212
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    Cited by:

    1. Edward Christensen & Jerry Fjermestad, 1997. "Challenging Group Support Systems Research: The Case for Strategic Decision Making," Group Decision and Negotiation, Springer, vol. 6(4), pages 351-372, July.
    2. Bachler, Sebastian & Haeussler, Stefan & Momsen, Katharina & Stefan, Matthias, 2024. "Do people willfully ignore decision support? Evidence from an online experiment," VfS Annual Conference 2024 (Berlin): Upcoming Labor Market Challenges 302404, Verein für Socialpolitik / German Economic Association.
    3. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.

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