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Workforce Scheduling for Airport Immigration on the Island of Tropical Paradise

Author

Listed:
  • Thomas C. Sharkey

    (Department of Industrial and Systems Engineering, Rensselaer Polytechnic Institute, Troy, New York 12180)

  • Steve Bublak

    (Deloitte Platforms, Deloitte Consulting LLP, Pittsburgh, Pennsylvania 15222)

  • Lisa Disselkamp

    (HR Transformation and Workforce Strategy and Insights, Deloitte Consulting LLP, McLean, Virginia 22102)

  • Brittney Shkil

    (Government and Public Sector, Deloitte Consulting LLP, Boston, Massachusetts 02116)

Abstract

This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport (ITPIA), which is responsible for processing arriving passengers into the country. Immigration at ITPIA has engaged you to understand the trade-offs between the number of employees and the time passengers spend in the queue waiting to be processed by an immigrations employee. A specific overview of the current practices of this staffing and a discussion of the analysis required to be conducted is provided.

Suggested Citation

  • Thomas C. Sharkey & Steve Bublak & Lisa Disselkamp & Brittney Shkil, 2020. "Workforce Scheduling for Airport Immigration on the Island of Tropical Paradise," INFORMS Transactions on Education, INFORMS, vol. 20(2), pages 90-92, January.
    • Handle: RePEc:inm:orited:v:20:y:2020:i:2:p:90-92
    DOI: 10.1287/ited.2019.0213cs
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    Cited by:

    1. Ramiro Saltos & Sebastián Maldonado, 2023. "Case Article—School Timetabling Problem: A Scheduling Problem for High-School Institutions," INFORMS Transactions on Education, INFORMS, vol. 24(1), pages 95-99, September.
    2. Steven Shechter, 2023. "Case Article—Pediatrician Scheduling at British Columbia Women’s Hospital," INFORMS Transactions on Education, INFORMS, vol. 24(1), pages 35-39, September.

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