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A Foundation for Flexible Automated Electronic Communication

Author

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  • Scott A. Moore

    (University of Michigan Business School, 701 Tappan, Ann Arbor, Michigan 48109-1234)

Abstract

In this paper the author describes a formal language for communication based on linguistics—more specifically, a theory of natural language communication and models of natural language conversations. The language has a small number of general message types that are formally defined by their intended effects on the recipient. For each message type he defines a standard automated method of responding that depends only on the message type and is independent of the message's content. For more complex conversations he provides methods for responding that do depend on the content. In this system, a message's sender—automated or human—constructs and sends a message knowing that he cannot know, but can only predict, how it will be interpreted. The agent receiving the message interprets it and then uses it as a basis for inferring how he should respond. The message interpretation mechanism for this language is reusable, modular, and shared by all applications. The benefit of this communication system is that it makes the communication infrastructure more flexible, easier to modify, easier to expand, and more capable.

Suggested Citation

  • Scott A. Moore, 2001. "A Foundation for Flexible Automated Electronic Communication," Information Systems Research, INFORMS, vol. 12(1), pages 34-62, March.
    • Handle: RePEc:inm:orisre:v:12:y:2001:i:1:p:34-62
    DOI: 10.1287/isre.12.1.34.9716
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    References listed on IDEAS

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    1. Michael D. Gordon & Scott A. Moore, 1999. "Depicting the Use and Purpose of Documents to Improve Information Retrieval," Information Systems Research, INFORMS, vol. 10(1), pages 23-37, March.
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    Cited by:

    1. Sanjai Kumar Shukla & Sushil & Manoj Kumar Sharma, 2019. "Managerial Paradox Toward Flexibility: Emergent Views Using Thematic Analysis of Literature," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(4), pages 349-370, December.
    2. Ali Tafti & Sunil Mithas & M. S. Krishnan, 2013. "The Effect of Information Technology-Enabled Flexibility on Formation and Market Value of Alliances," Management Science, INFORMS, vol. 59(1), pages 207-225, June.
    3. Karthikeyan Umapathy & Sandeep Purao, 2007. "A theoretical investigation of the emerging standards for web services," Information Systems Frontiers, Springer, vol. 9(1), pages 119-134, March.

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