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Static and Dynamic Order Scheduling for Recreational Rental Vehicles at Tourism Holdings Limited

Author

Listed:
  • Andreas T. Ernst

    (CSIRO Mathematical and Information Sciences, Canberra ACT 2601, Australia)

  • Mark Horn

    (CSIRO Mathematical and Information Sciences, Canberra ACT 2601, Australia)

  • Mohan Krishnamoorthy

    (CSIRO Mathematical and Information Sciences, Canberra ACT 2601, Australia)

  • Philip Kilby

    (Research School of Information Sciences and Engineering, Australian National University, Canberra ACT 0200, Australia)

  • Phil Degenhardt

    (Platinum Ray Pty. Ltd., Hillside, Victoria 3037, Australia)

  • Michael Moran

    (Platinum Ray Pty. Ltd., Hillside, Victoria 3037, Australia)

Abstract

Tourism Holdings Limited (THL), with 14 locations in Australia and New Zealand, operates a fleet of approximately 4,000 recreational rental vehicles of many types. It allocates vehicles to bookings centrally. If demand for a particular vehicle type at a location exceeds supply, THL may substitute vehicles of similar types or relocate vehicles from other locations to the location that needs the vehicles. The static problem that THL faces daily is to determine a vehicle schedule that minimizes the tangible and intangible costs of such substitutions and relocations. The dynamic problem is to determine---sometimes as the customer waits---whether a vehicle will be available to cover a potential booking and to incorporate that booking into the schedule. The Commonwealth Scientific and Industrial Research Organisation (CSIRO) has researched, developed, and supplied software, VASS and D-VASS, to solve the static and dynamic aspects of THL’s schedule creation and maintenance. This paper describes the THL problem, the systems that CSIRO implemented, and how THL embedded these systems into its operations.

Suggested Citation

  • Andreas T. Ernst & Mark Horn & Mohan Krishnamoorthy & Philip Kilby & Phil Degenhardt & Michael Moran, 2007. "Static and Dynamic Order Scheduling for Recreational Rental Vehicles at Tourism Holdings Limited," Interfaces, INFORMS, vol. 37(4), pages 334-341, August.
    • Handle: RePEc:inm:orinte:v:37:y:2007:i:4:p:334-341
    DOI: 10.1287/inte.1060.0265
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    Cited by:

    1. Richard Eglese & Sofoclis Zambirinis, 2018. "Disruption management in vehicle routing and scheduling for road freight transport: a review," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 26(1), pages 1-17, April.

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