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Using Simulation to Increase Efficiency in an Army Recruitment Office

Author

Listed:
  • Ofer Shtrichman

    (Department of Computer Science and Applied Mathematics, The Weizmann Institute of Science, Rehovot, Israel)

  • Rami Ben-Haim

    (Israel Defense Forces)

  • Moshe A. Pollatschek

    (Department of Industrial Engineering and Management, The Technion, Haifa, Israel)

Abstract

The Israeli army used queuing analysis, simulation, and decision-support modeling to redesign its recruitment procedures. The analysis and simulation helped it to achieve significant savings and improvements in quality of service. Simulation was the key technique used to evaluate the various possible strategies, and it helped management to visualize their potential benefits. The application of these methods in the service sector, which deals with people rather than assembled parts, was the main challenge in this project.

Suggested Citation

  • Ofer Shtrichman & Rami Ben-Haim & Moshe A. Pollatschek, 2001. "Using Simulation to Increase Efficiency in an Army Recruitment Office," Interfaces, INFORMS, vol. 31(4), pages 61-70, August.
    • Handle: RePEc:inm:orinte:v:31:y:2001:i:4:p:61-70
    DOI: 10.1287/inte.31.4.61.9665
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    Cited by:

    1. Opher Baron & Oded Berman & Dmitry Krass & Jianfu Wang, 2017. "Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis," Manufacturing & Service Operations Management, INFORMS, vol. 19(1), pages 52-71, February.

    More about this item

    Keywords

    MILITARY—LOGISTICS; QUEUES—SIMULATION;

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