IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v31y2001i3p102-114.html
   My bibliography  Save this article

Process Management and Supply-Chain Integration at the Bose Corporation

Author

Listed:
  • Albert H. Segars

    (Kenan Flagler Business School, McColl Building, CB #3490, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599)

  • Warren J. Harkness

    (Bose Corporation, The Mountain, Framingham, Massachusetts 01701)

  • William J. Kettinger

    (Center for Information Management and Technology Research, College of Business Administration, University of South Carolina, Columbia, South Carolina 29208)

Abstract

The Bose Corporation has developed an approach to quality management that is driving the integration of manufacturing and selling across its supply chain. Instead of designing a path towards integrated process improvement, Bose has evolved through definable stages in achieving its view of processes and business relationships. In the early stages, managers commonly explore and discover process concepts informally. They acquire a sense of urgency, achieve early successes, and develop a leadership coalition. As they better understand quality management in the context of the organization, managers formalize their efforts and share them widely. Credible management communication and top management support are important. Finally, managers link the process thinking created within the organization with process efforts of the business coalition. At this stage, mobilizing a business coalition and creating a compelling business case are important. Bose's experiences provide a guide for process improvement within the organization and across the supply chain.

Suggested Citation

  • Albert H. Segars & Warren J. Harkness & William J. Kettinger, 2001. "Process Management and Supply-Chain Integration at the Bose Corporation," Interfaces, INFORMS, vol. 31(3), pages 102-114, June.
    • Handle: RePEc:inm:orinte:v:31:y:2001:i:3:p:102-114
    DOI: 10.1287/inte.31.3.102.9633
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.31.3.102.9633
    Download Restriction: no
    File URL: https://libkey.io/10.1287/inte.31.3.102.9633?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lin, Jiabao & Fan, Yuchen, 2024. "Seeking sustainable performance through organizational resilience: Examining the role of supply chain integration and digital technology usage," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    2. Mokhtar, Ahmad Rais Mohamad & Genovese, Andrea & Brint, Andrew & Kumar, Niraj, 2019. "Supply chain leadership: A systematic literature review and a research agenda," International Journal of Production Economics, Elsevier, vol. 216(C), pages 255-273.
    3. Robinson, Carol J. & Malhotra, Manoj K., 2005. "Defining the concept of supply chain quality management and its relevance to academic and industrial practice," International Journal of Production Economics, Elsevier, vol. 96(3), pages 315-337, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:31:y:2001:i:3:p:102-114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.