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Station Staffing at Pan American World Airways

Author

Listed:
  • Sol Schindler

    (Advanced Decision Support Systems, AT&T Bell Labs, 101 Crawfords Corner Road, Homldel, New Jersey 07733-3030)

  • Ted Semmel

    (Market Research, Avon Products, Inc., 9 West 57th Street, New York, New York 10019)

Abstract

Pan Am schedules flexible shifts of full-time and part-time personnel at airports (stations) in the United States, Latin and South America, and Europe. A station staffing model implemented for the operations planning and control department reduces the staff needed to serve customers and allows the company to examine staffing alternatives thoroughly.

Suggested Citation

  • Sol Schindler & Ted Semmel, 1993. "Station Staffing at Pan American World Airways," Interfaces, INFORMS, vol. 23(3), pages 91-98, June.
    • Handle: RePEc:inm:orinte:v:23:y:1993:i:3:p:91-98
    DOI: 10.1287/inte.23.3.91
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    Citations

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    Cited by:

    1. Brusco, Michael J. & Jacobs, Larry W., 1998. "Eliminating redundant columns in continuous tour scheduling problems," European Journal of Operational Research, Elsevier, vol. 111(3), pages 518-525, December.
    2. Michael J. Brusco & Larry W. Jacobs, 2000. "Optimal Models for Meal-Break and Start-Time Flexibility in Continuous Tour Scheduling," Management Science, INFORMS, vol. 46(12), pages 1630-1641, December.
    3. Michael J. Brusco & Larry W. Jacobs, 1998. "Personnel Tour Scheduling When Starting-Time Restrictions Are Present," Management Science, INFORMS, vol. 44(4), pages 534-547, April.
    4. Julie Poullet & Axel Parmentier, 2020. "Shift Planning Under Delay Uncertainty at Air France: A Vehicle-Scheduling Problem with Outsourcing," Transportation Science, INFORMS, vol. 54(4), pages 956-972, July.
    5. M J Brusco & T R Johns, 2011. "An integrated approach to shift-starting time selection and tour-schedule construction," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(7), pages 1357-1364, July.
    6. Oyku Ahipasaoglu & Nesim Erkip & Oya Ekin Karasan, 2019. "The venue management problem: setting staffing levels, shifts and shift schedules at concession stands," Journal of Scheduling, Springer, vol. 22(1), pages 69-83, February.
    7. Brusco, Michael J. & Jacobs, Larry W., 2001. "Starting-time decisions in labor tour scheduling: An experimental analysis and case study," European Journal of Operational Research, Elsevier, vol. 131(3), pages 459-475, June.

    More about this item

    Keywords

    transportation: air; personnel planning;

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