IDEAS home Printed from https://ideas.repec.org/a/igg/rmj000/v9y1996i4p29-38.html
   My bibliography  Save this article

Five Small Secrets to Systems Success

Author

Listed:
  • Larry R. Coe

    (University of Illinois, USA)

Abstract

A pervasive theme today regarding the performance of new systems is "many systems are technical successes, but organizational failures." Systems that are well designed often fail to meet user expectations at implementation. This paper details and analyzes the implementation of a major operations support system at a large U.S. firm that fits this theme. Measurements (of success) from a quasi-experiment are used to accurately measure user performance and user expectations pre and post system implementation. These measurements offer solid proof that the system achieved key user defined objectives. ... And yet, the system is widely viewed as a failure. This paper highlights the "organizational chaos" that "technically successful" systems often cause in user organizations when the Systems Delivery process (how systems are delivered to users) is ineffectual. In effect, systems are dropped off at the users’ doorsteps. A prescriptive model using five key guidelines is proposed for effective management of the Systems Delivery process. These five relatively small secrets can save corporations millions in investment dollars, reduce negative impacts to customer service and enhance employee morale and systems acceptance.

Suggested Citation

  • Larry R. Coe, 1996. "Five Small Secrets to Systems Success," Information Resources Management Journal (IRMJ), IGI Global, vol. 9(4), pages 29-38, October.
    • Handle: RePEc:igg:rmj000:v:9:y:1996:i:4:p:29-38
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.1996100103
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Floropoulos, Jordan & Spathis, Charalambos & Halvatzis, Dimitrios & Tsipouridou, Maria, 2010. "Measuring the success of the Greek Taxation Information System," International Journal of Information Management, Elsevier, vol. 30(1), pages 47-56.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:rmj000:v:9:y:1996:i:4:p:29-38. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.