Measuring Information Success at the Individual Level in Cross-Cultural Environments

This paper proposes a questionnaire to be added to the inventory of well-developed management information system (MIS) instruments. In particular, an instrument is presented and tested that measures information system success, at the individual level, in cross-cultural environments. Few MIS instruments have been tested outside the homogeneous domestic environments in which they were developed. Yet the variables such instruments attempt to measure are often operationalized in heterogeneous global environments. Information systems are very costly, especially those implemented globally. Accordingly, the development of a global research instrument that measures the variables that influence successful outcomes is important. The MIS instrument presented in this paper offers the international manager a means by which information system success can be measured at the individual level. In cases of low levels of success, intervention strategies can then be formulated to improve system success in meeting the individual user’s needs.