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An Empirical Investigation of the Consequences of Technostress: Evidence from China

Author

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  • Leida Chen

    (Department of Management, Human Resources, and Information Systems, California Polytechnic State University, San Luis Obispo, CA, USA)

  • Achita Muthitacharoen

    (W. Frank Barton School of Business, Wichita State University, Wichita, KS, USA)

Abstract

With the growing adoption of information technology in organizations, technostress has become a problem that can no longer be ignored. Despite the fact that this form of stress emanates from excessive dependence on technologies, prior studies investigated its consequences mostly from job-centric points of view. The current study argues that technostress consequences are multi-faceted and lead to not only job-centric but also IT-centric detriments. It proposes a model that theoretically ties together the immediate reactions and extensive consequences of technostress for users. Using a survey of 221 Chinese knowledge workers, it was found that the negative influences of technostress expand far beyond what have been identified in prior research. Putting in a broader perspective, it can be detrimental to both the employee's job satisfaction and global attitude towards using information and communications technologies. Theoretical and pragmatic implications are also discussed.

Suggested Citation

  • Leida Chen & Achita Muthitacharoen, 2016. "An Empirical Investigation of the Consequences of Technostress: Evidence from China," Information Resources Management Journal (IRMJ), IGI Global, vol. 29(2), pages 14-36, April.
    • Handle: RePEc:igg:rmj000:v:29:y:2016:i:2:p:14-36
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    Cited by:

    1. Ali Katebi & Mohammad Hossain HajiZadeh & Ali Bordbar & Amir Masoud Salehi, 2022. "The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(1), pages 21-42, March.

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