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Factors Influencing Performance of ITES Firms in India

Author

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  • Soni Agrawal

    (Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India)

  • Kishor Goswami

    (Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India)

  • Bani Chatterjee

    (Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India)

Abstract

Firms from developed countries are increasingly offshore outsourcing services to developing countries to have cost as well competitive advantages. Although this is a growing practice, there has been limited empirical attention in understanding the outsourcing phenomenon, particularly from the perspective of service provider firms that execute important business processes for their overseas clients. Despite growing trends to outsource, only a few service provider firms report success. This puts the service provider firms under increasing pressure to add value and improve quality of relationship. They have to depend not only on tangible factors but some intangible factors also play an important role in their performance. In this paper, the authors try to find out factors that influence performance of service provider firms. Multiple regressions using four indicators of firm performance are carried out to see the influence of certain factors on information technology enabled service (ITES) firms’ performance.

Suggested Citation

  • Soni Agrawal & Kishor Goswami & Bani Chatterjee, 2012. "Factors Influencing Performance of ITES Firms in India," Information Resources Management Journal (IRMJ), IGI Global, vol. 25(4), pages 46-64, October.
    • Handle: RePEc:igg:rmj000:v:25:y:2012:i:4:p:46-64
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    Cited by:

    1. Sukruth Suresh & T. Ravichandran, 2022. "Value Gains in Business Process Outsourcing: The Vendor Perspective," Information Systems Frontiers, Springer, vol. 24(2), pages 677-690, April.

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