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An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States

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  • Janice C. Sipior

    (Villanova University, USA)

  • Burke T. Ward

    (Villanova University, USA)

  • Regina Connolly

    (Dublin City University, Ireland)

Abstract

The authors undertake an exploratory study, in the context of a digitally disadvantaged community in the United States, to determine what factors are associated with e-government website visitation. Following a community-based initiative, designed to stimulate computer literacy and access to information and communication technologies for residents and neighbors of an underserved public housing community, a survey of e-government website visitation was undertaken. The results indicate that over half of the respondents are aware of or have visited e-government websites, with nearly a third indicating they intend to use e-government websites in the future. Awareness of e-government websites was found to be significantly related to e-government website visitation. Internet experience and perceived access barriers were found not to be significantly related to e-government website visitation. This research enhances the understanding of visitation of e-government services among techno-disadvantaged citizens to encourage greater inclusion. The authors conclude by emphasizing the importance of a community organizing strategy to sustain e-government participation among the digitally disadvantaged.

Suggested Citation

  • Janice C. Sipior & Burke T. Ward & Regina Connolly, 2010. "An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States," Information Resources Management Journal (IRMJ), IGI Global, vol. 23(4), pages 21-39, October.
    • Handle: RePEc:igg:rmj000:v:23:y:2010:i:4:p:21-39
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    Cited by:

    1. Xiaoning Zhu & Jiaqin Yang & Mike Whitfield, 2012. "E-government application in promoting local tourism in China: an empirical study," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 6(1), pages 13-34.

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