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Enterprise Information Systems Change, Adaptation and Adoption: A Qualitative Study and Conceptualization Framework

Author

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  • Boris Jukic

    (Clarkson University, USA)

  • Nenad Jukic

    (Loyola University Chicago, USA)

  • Miguel Velasco

    (Loyola University Chicago, USA)

Abstract

This article introduces and discusses the process and system conceptualization framework for adoption and ongoing evaluation of enterprise information systems, based on the series of recursive high and baselevel conceptualizations of organization’s existing (as-is) and desired (to-be) processes and systems. The motivation for the framework is provided by a qualitative study that reveals two distinct approaches to the organizations’ systems adoption and change. The approaches are labeled as systems view and process view, centered on organizations’ processes and systems respectively; where process oriented approach is more likely to result in better fit between the adopted systems and corporate needs. Consistent with this finding, the purpose of the introduced framework is to guide organizations toward embracing the process-centric approach to the adoption of enterprise information systems, by placing particular emphasis on processes’ and supporting systems’ fit with organization’s strategic goals.

Suggested Citation

  • Boris Jukic & Nenad Jukic & Miguel Velasco, 2009. "Enterprise Information Systems Change, Adaptation and Adoption: A Qualitative Study and Conceptualization Framework," Information Resources Management Journal (IRMJ), IGI Global, vol. 22(1), pages 63-87, January.
    • Handle: RePEc:igg:rmj000:v:22:y:2009:i:1:p:63-87
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    Cited by:

    1. Braojos-Gomez, Jessica & Benitez-Amado, Jose & Javier Llorens-Montes, F., 2015. "How do small firms learn to develop a social media competence?," International Journal of Information Management, Elsevier, vol. 35(4), pages 443-458.
    2. Kichan Nam & Christopher S. Dutt & Prakash Chathoth & Abdelkader Daghfous & M. Sajid Khan, 2021. "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 553-574, September.

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