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Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management

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  • Christian Wagner

    (City University of Hong Kong, Hong Kong)

Abstract

Much of today’s organizational knowledge still exists outside of formal information repositories and often only in people’s heads. While organizations are eager to capture this knowledge, existing acquisition methods are not up to the task. Neither traditional artificial intelligence-based approaches nor more recent, less-structured knowledge management techniques have overcome the knowledge acquisition challenges. This article investigates knowledge acquisition bottlenecks and proposes the use of collaborative, conversational knowledge management to remove them. The article demonstrates the opportunity for more effective knowledge acquisition through the application of the principles of Bazaar style, open-source development. The article introduces wikis as software that enables this type of knowledge acquisition. It empirically analyzes the Wikipedia to produce evidence for the feasibility and effectiveness of the proposed approach.

Suggested Citation

  • Christian Wagner, 2006. "Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management," Information Resources Management Journal (IRMJ), IGI Global, vol. 19(1), pages 70-83, January.
  • Handle: RePEc:igg:rmj000:v:19:y:2006:i:1:p:70-83
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    Citations

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    Cited by:

    1. Yoris A. Au & Darrell Carpenter & Xiaogang Chen & Jan G. Clark, 2007. "Virtual Organizational Learnign in Open Source Software Development Projects," Working Papers 0013, College of Business, University of Texas at San Antonio.
    2. Dirk Basten & Thilo Haamann, 2018. "Approaches for Organizational Learning: A Literature Review," SAGE Open, , vol. 8(3), pages 21582440187, August.
    3. Julia Bullard & James Howison, 2015. "Learning from Elitist Jerks: Creating high-quality knowledge resources from ongoing conversations," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(11), pages 2267-2276, November.
    4. Usman Ghani & Peter Toth & Fekete David & Eniko Varga & Zoltán Baracskai, 2024. "Social Impact Assessment in Urban Security Management Projects: A Case Study from Pakistan," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 13, January.

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