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A Comparison of Implementation Resistance Factors for DMSS Versus Other Information Systems

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  • Kristina Setzekorn

    (Oakland University, USA)

  • Vijayan Sugumaran

    (Oakland University, USA)

  • Naina Patnayakuni

    (Southern Illinois University, USA)

Abstract

Effective decision-making within and across organizations is of strategic importance as the global business environment becomes more complex. Business processes and their related computer based information systems (CBIS) must support integrated decision-making. While decision support systems (DSS), executive information systems (EIS), and knowledge-based systems (KBS) have been independently used to support problem solving and decision making activities, they are still not widely implemented and accepted by a broad spectrum of organizations. Identifying the reasons for the lack of widespread use, as well as integration of these technologies would enable organizations to better design and implement these support systems. Using 41 narratives, we have compared decision-making support systems (DMSS) resistance factors with those of other CBIS to better understand these factors and their impact on DMSS implementation.

Suggested Citation

  • Kristina Setzekorn & Vijayan Sugumaran & Naina Patnayakuni, 2002. "A Comparison of Implementation Resistance Factors for DMSS Versus Other Information Systems," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(4), pages 48-63, October.
    • Handle: RePEc:igg:rmj000:v:15:y:2002:i:4:p:48-63
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    Cited by:

    1. Manuel Mora & Gloria Phillips-Wren & Fen Wang & Ovsei Gelman, 2017. "An Exploratory-Comparative Study of Implementation Success Factors for MSS/DMSS and MIS," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(06), pages 1671-1705, November.

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