IDEAS home Printed from https://ideas.repec.org/a/igg/jthi00/v8y2012i4p92-115.html
   My bibliography  Save this article

Online Trust and Health Information Websites

Author

Listed:
  • Cynthia L. Corritore

    (College of Business, Creighton University, Omaha, NE, USA)

  • Susan Wiedenbeck

    (iSchool, Drexel University, Philadelphia, PA, USA)

  • Beverly Kracher

    (College of Business, Creighton University, Omaha, NE, USA)

  • Robert P. Marble

    (College of Business, Creighton University, Omaha, NE, USA)

Abstract

Health care websites are important to people managing their health. But the quality of the information on health care websites varies, so it’s hard for users to decide whether to trust their information. This study develops and tests a model of the factors influencing users’ initial trust of a health care website. The factors are perceived credibility, risk, and ease of use. A survey instrument was developed to test the model with 176 participants who interacted with a health care website. It had strong statistical reliability and validity, and the model showed a statistically strong fit to the data. Users’ website trust was significantly explained by users’ perceptions of website credibility, ease of use, and risk. Ease of use directly predicted trust, and affected trust indirectly through credibility. Credibility was a direct predictor of trust and an indirect predictor of trust through risk. Variance explained by the model was high, 0.73.

Suggested Citation

  • Cynthia L. Corritore & Susan Wiedenbeck & Beverly Kracher & Robert P. Marble, 2012. "Online Trust and Health Information Websites," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 8(4), pages 92-115, October.
    • Handle: RePEc:igg:jthi00:v:8:y:2012:i:4:p:92-115
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jthi.2012100106
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Diana-Cezara Toader & Grațiela Boca & Rita Toader & Mara Măcelaru & Cezar Toader & Diana Ighian & Adrian T. Rădulescu, 2019. "The Effect of Social Presence and Chatbot Errors on Trust," Sustainability, MDPI, vol. 12(1), pages 1-24, December.
    2. Gong, Yingli & Wang, Hongwei & Xia, Qiangwei & Zheng, Lijuan & Shi, Yunxiang, 2021. "Factors that determine a Patient's willingness to physician selection in online healthcare communities: A trust theory perspective," Technology in Society, Elsevier, vol. 64(C).
    3. Kostagiolas, Petros & Korfiatis, Nikolaos & Kourouthanasis, Panos & Alexias, Georgios, 2014. "Work-related factors influencing doctors search behaviors and trust toward medical information resources," International Journal of Information Management, Elsevier, vol. 34(2), pages 80-88.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jthi00:v:8:y:2012:i:4:p:92-115. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.