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Barriers to e-Government Implementation in Jordan: The Role of Wasta

Author

Listed:
  • Christine Sarah Fidler

    (De Montfort University, UK)

  • Raed Kareem Kanaan

    (De Montfort University, UK)

  • Simon Rogerson

    (De Montfort University, UK)

Abstract

This paper identifies and highlights the significance of Wasta as a barrier to e-government implementation within The Hashemite Kingdom of Jordan and is part of a wider qualitative research study of all barriers. A longitudinal research approach was applied to explore any dynamism within the presence of barriers over a three year study, as well as to seek a richer understanding of such barriers. Data, principally collected via interviews with relevant stakeholders, was analysed using Strauss and Corbin’s variant of grounded theory. Using illustrative quotations primarily from interview transcripts, this paper enunciates the significant and persistent role that Wasta plays in hindering Jordan’s e-government implementation, both as an explicitly mentioned barrier and as cause of other barriers. The paper supports the view that culture is a root cause of e-government implementation difficulty, and that barriers vary with the different country settings in which e-government systems are embedded.

Suggested Citation

  • Christine Sarah Fidler & Raed Kareem Kanaan & Simon Rogerson, 2011. "Barriers to e-Government Implementation in Jordan: The Role of Wasta," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 7(2), pages 9-20, April.
    • Handle: RePEc:igg:jthi00:v:7:y:2011:i:2:p:9-20
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    Cited by:

    1. Raed Kareem Kanaan & Ra’ed Masa’deh, 2018. "Increasing Citizen Engagement and Participation through eGovernment in Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 351-351, November.
    2. Naeem A. Albihany & Abdullah M. Aljarodi, 2024. "The role of personal connections Wasta on early-stage entrepreneurial orientations: empirical evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.

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