IDEAS home Printed from https://ideas.repec.org/a/igg/jthi00/v1y2005i3p15-28.html
   My bibliography  Save this article

Misunderstandings Around the Artifact: A KMS Failure Story

Author

Listed:
  • Giuseppina Pellegrino

    (University of Calabria, Italy)

Abstract

The article analyzes sociotechnical action starting from the implementation of an intranet-based knowledge management system in a 100-staff British firm. Categories of “interpretative flexibility” and “inscription” are reviewed and used in this account. The objective is to show how interpretations performed by different actors can rise misunderstanding, failure, and innovation in processes of negotiation concerning a specific technology. The shaping role of rhetoric and public discourse about new technology is argued to be performative in framing expectations and courses of action in technology implementation and appropriation. Discursive practices are analyzed as constituting ambiguity and multiplicity of a knowledge management system. The article argues that the mutual constitution of the social and the technical emerges as interaction of socio-material and linguistic issues situated in specific organizational contexts.

Suggested Citation

  • Giuseppina Pellegrino, 2005. "Misunderstandings Around the Artifact: A KMS Failure Story," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 1(3), pages 15-28, July.
    • Handle: RePEc:igg:jthi00:v:1:y:2005:i:3:p:15-28
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jthi.2005070102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jthi00:v:1:y:2005:i:3:p:15-28. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.