Use of the Benefits Management Methodology in an Insurance Company: Case Study

The benefits management methodology is a complementary analysis technique to traditional project management practices. It dynamically evaluates the benefits associated with the implementation of an information system (IS), including all phases from planning to monitoring, both during and after the implementation. This article presents a case study of the application of the Cranfield School of Management's benefits management technique as it is applied to an insurance company. It identifies and quantifies the underlying benefits of IS implementation, organizational and structural changes, and alignment with the organization's strategy. The data was collected through analysis of secondary documents and interviews with insurance company employees. The main contribution of this article is to demonstrate the versatility of the Cranfield School of Management's technique during the study of IS projects. It provides a graphical visualization of the dependencies between all elements of the network.