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Mobile Government Services: Challenges and Opportunities

Author

Listed:
  • Hassan Y. A. Abu Tair

    (Department of Computer Science, King Saud University, Riyadh, Saudi Arabia)

  • Emad A. Abu-Shanab

    (Department of MIS, Yarmouk University, Irbid, Jordan)

Abstract

The vast emergence of Information and Communication Technologies (ICTs) lead governments to adopt the use of ICT to deliver services to their citizens, businesses, and government constituents. These services can be delivered via the Internet using web technology (e-government) in an interactive way like any other e-service. But with the advent and wide use of mobile technologies, governments transformed their mechanism in delivering service to utilize more the capabilities of mobile phones through the better employment of mobile government (m-government). M-government utilizes mobile technologies to better deliver services to citizens, but this enforces some challenges to both governments and the recipients of services. In this paper the authors addressed the challenges and opportunities of m-governments in terms of mobile services (m-services).

Suggested Citation

  • Hassan Y. A. Abu Tair & Emad A. Abu-Shanab, 2014. "Mobile Government Services: Challenges and Opportunities," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 5(1), pages 17-25, January.
    • Handle: RePEc:igg:jtd000:v:5:y:2014:i:1:p:17-25
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    Cited by:

    1. World Bank, 2017. "ICT in Agriculture (Updated Edition)," World Bank Publications - Books, The World Bank Group, number 27526.
    2. Alexander V. Rusanov, 2019. "Dacha dwellers and gardeners: garden plots and second homes in Europe and Russia," Population and Economics, ARPHA Platform, vol. 3(1), pages 107-124, April.
    3. Greenblatt, Jeffery & Shaheen, Susan PhD, 2015. "Automated Vehicles, On-Demand Mobility and Environmental Impacts," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt23r1h80t, Institute of Transportation Studies, UC Berkeley.
    4. Majlinda Nesturi, 2023. "Assessing the completeness of death data and its impact on life expectancy gender gap, case of Albania," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 8, ejms_v8_i.

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