Harnessing Information and Communication Technologies for Diffusing Connected Government Applications in Developing Countries: Concept, Problems and Recommendations

Improving information management practices is a key focus for many organisations across both the public and private sectors. An information society begins with a connected government and ICTs are the bedrock and founding pillars of such societies. To assist public administrators think beyond traditional e-government, this study describes a concept of connected government, whose philosophy rests on the integration story that happens behind the scenes of the visible web interface as well as the collaboration among government agencies. Diffusion of Innovations theory is the conceptual framework underpinning this study. The connected government phenomenon is also put into perspective by the systems theory that is explained in this study. This article describes a case study of an organisation in a developing country environment where even the basic e-government services are barely extant. This study was done to determine the connectedness within and across government agencies, with the idea of stimulating some thinking within and among public administrators, around the possibility that a connected government can indeed be established in a developing country setting. The study exposes shortcomings to e-government diffusion not only of the organisation under investigation, but also of other similar enterprises in developing countries within the same context. The paper concludes by proposing a set of recommendations toward diffusing connected government applications as an antidote to identified problems.