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Examining the Moderating Effects of Time-Since-Adoption on the Nexus Between Business Intelligence Systems and Organisational Performance: The Ghanaian Banks Perspectives

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  • Acheampong Owusu

    (University of Ghana Business School, Accra, Ghana)

Abstract

This article investigates the post-adoption impacts of business intelligence (BI) systems on organisational performance of Ghanaian banks through the lens of the balanced scorecard. It also examines if time-since-adoption moderates the hypothesized relationship between BI systems adoption and the banks' organizational performance. A survey data of 130 Ghanaian bank officials was analysed through a partial least square structural equation modelling (PLS-SEM) approach to examine the relationship among the study constructs. The results indicated that BI Systems indeed impacted significantly on Ghanaian banks' organisational performance by improving employee learning and growth, enhancing their internal business processes and improving their customer management performances. Nonetheless, BI Systems did not have a direct significant effect on the banks financial performance. Moreover, the findings show that there is no significant difference between early-adopters and late-adopters in terms of BI Systems impacts on the banks' organisational performance. Other implications are also discussed.

Suggested Citation

  • Acheampong Owusu, 2019. "Examining the Moderating Effects of Time-Since-Adoption on the Nexus Between Business Intelligence Systems and Organisational Performance: The Ghanaian Banks Perspectives," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 10(3), pages 49-68, July.
    • Handle: RePEc:igg:jtd000:v:10:y:2019:i:3:p:49-68
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    Cited by:

    1. Acheampong Owusu & Daha Tijjani Abdurrahaman & Akeem Soladoye Bakare & Ivy Hawah Taana, 2021. "Texting and Making Calls Whilst Driving: Can Hand-Free Car Kits and Smartphones Speaker Tones Come to the Rescue of Ghanaian Drivers?," Technium Social Sciences Journal, Technium Science, vol. 23(1), pages 321-347, September.
    2. Daha Tijjani Abdurrahaman & Acheampong Owusu & Akeem Soladoye Bakare & Adeyanju Apejoye & Muhammad Muhsin Ibrahim & Tijjani Habibu Ahmad, 2021. "Assessing the effects of Celebrity Endorsements of Political Parties: An empirical study of Nigerian 2019 Presidential Elections," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 676-699, August.
    3. Ivy Hawah Taana & Valliappan Raju, 2020. "Preliminary Investigations into the Factors Affecting Successful Implementation of Project Management Frameworks and its Effects on Project Success: Evidence from Ghana," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 6(5), pages 247-264.
    4. Ivy Hawah Taana, 2020. "A Conceptual Framework on The Successful Adoption of Project Management Methodologies in Ghana," Technium Social Sciences Journal, Technium Science, vol. 10(1), pages 409-422, August.

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