IDEAS home Printed from https://ideas.repec.org/a/igg/jssmet/v15y2024i1p1-27.html
   My bibliography  Save this article

Towards the Path of Process Digitalization: A Systematic Literature Review

Author

Listed:
  • Isaias Bianchi

    (Federal University of Santa Catarina, Brazil)

  • António Galguinho

    (Instituto Universitário de Lisboa, Portugal)

  • Nursultan Shurenov

    (Al-Farabi Kazakh National University, Kazakhstan)

  • Nataliya Tovma

    (Al-Farabi Kazakh National University, Kazakhstan)

  • Ruben Pereira

    (INESC INOV-Lab, Instituto Universitario de Lisboa, Portugal)

Abstract

Organizations continue to have difficulty achieving the full potential of digital transformation (DT). DT can be conceived as a process of change in the business model, driven by digital innovation and the intensive use of ICTs to add value to the customer, processes and the business itself in way to change, threaten or complement the market. This research aims to review the literature on digital transformation and create a framework for the description of its benefits, challenges, critical success factors, and digital technologies. The framework was developed from a set of 112 articles retrieved by a systematic literature review that underwent bibliometric analysis. The most frequently cited technologies were cloud computing, artificial intelligence, the Internet of Things, and Big Data. Their impact on organizations' processes is discussed. Agility is the critical factor that stood out from the rest. The main benefit identified was innovation. The main challenges identified were resistance to change and a lack of skills. The framework helps better predict how internal processes will be affected by digital transformation.

Suggested Citation

  • Isaias Bianchi & António Galguinho & Nursultan Shurenov & Nataliya Tovma & Ruben Pereira, 2024. "Towards the Path of Process Digitalization: A Systematic Literature Review," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 15(1), pages 1-27, January.
    • Handle: RePEc:igg:jssmet:v:15:y:2024:i:1:p:1-27
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSSMET.358052
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Brian J. Galli & Miriam F. Bongo & Kafferine D. Yamagishi & Lanndon A. Ocampo, 2021. "A Critical Literature Analysis of the Relationships of Marketing and Strategic Planning Under Project Environments," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(2), pages 1-24, March.
    2. Kerem Akkaya & Tolga Ovatman, 2022. "A Comparative Study of Meta-Data-Based Microservice Extraction Tools," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-26, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aigerim Burakhanova & Gulshat Baizhaxynova & Aizhan Duisebayeva & Maira Davletova & Botagoz Nurakhova, 2023. "Using Artificial Intelligence for Retail Value Chain," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 14(1), pages 1-21, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jssmet:v:15:y:2024:i:1:p:1-27. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.