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Mind the Gap

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  • David Tuffley

    (Griffith University, Australia)

Abstract

The application of Socio-Technical theory seeks to improve the alignment between the technical and social sub-systems that comprise organisations. The developers who create the technical systems and the people who use the systems are manifestations of the socio-technical dynamic. Yet a gap exists between these two groups that create a sometimes strong dynamic tension that is a worthy subject for research. Despite many years of study, the User-Developer gap seems as pervasive as ever. This article explores the nature of the gap, and proposes some practical solutions.

Suggested Citation

  • David Tuffley, 2009. "Mind the Gap," International Journal of Sociotechnology and Knowledge Development (IJSKD), IGI Global, vol. 1(1), pages 58-69, January.
    • Handle: RePEc:igg:jskd00:v:1:y:2009:i:1:p:58-69
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jskd.2009010103
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