IDEAS home Printed from https://ideas.repec.org/a/igg/jsesd0/v13y2022i5p1-10.html
   My bibliography  Save this article

Sustainability in the Service Quality of Healthcare Facilities

Author

Listed:
  • Mohammed Sadique Khan

    (KIIT University, India)

  • Azeem Hafiz

    (Musaliar College of Engineering, India)

  • Shaik Dawood Abdul Khadar

    (King Khalid University, Saudi Arabia)

  • Mohammed Fahad

    (Noorul Islam Center for Higher Education, India)

Abstract

The basic determining elements of a healthcare centre are the patient's satisfaction provided by the hospitals, behavioral and psychological aspects, quality and efficiency of the hospitals. The imprecise response of patients adds to the complexity in evaluation of quality. On the other hand, in order to have a sustainable service quality in healthcare centre, environment issues related to patient wellness play a greater role. The major indicator in this regard is the disposal of medical waste and the cleanliness of the centre. Thus, the involvement of multiple criteria, uncertainty, and qualitative factors make the quality evaluation of healthcare facilities very complicated. In this research, a pilot study has been carried out. The ranking of dimensions as well as the hospitals are established using fuzzy analysis. The outcome of this study can be helpful to choose a better service from the range of service provider options, and secondly, managers can locate their area of weakness for continuous improvement and sustainability in health service quality.

Suggested Citation

  • Mohammed Sadique Khan & Azeem Hafiz & Shaik Dawood Abdul Khadar & Mohammed Fahad, 2022. "Sustainability in the Service Quality of Healthcare Facilities," International Journal of Social Ecology and Sustainable Development (IJSESD), IGI Global, vol. 13(5), pages 1-10, September.
    • Handle: RePEc:igg:jsesd0:v:13:y:2022:i:5:p:1-10
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSESD.313962
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jsesd0:v:13:y:2022:i:5:p:1-10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.